Last Updated: [24th March 2025]
Bykology is committed to ensuring customer satisfaction. If you receive a defective or
damaged product, you may be eligible for a return, refund, or exchange, subject to the terms
outlined below.
1. Eligibility for Returns and Refunds
- Products are eligible for return or refund only if they arrive in a damaged or defective condition.
- Customers must provide clear photographic evidence of the damaged or defective product.
- All returns must be initiated within 15 days from the date of purchase.
- The item must be returned in its original, unused condition, with all original tags and packaging intact.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at bykologyinc@hotmail.com with details of the issue and supporting images.
- If approved, we will provide you with a prepaid shipping label to return the product.
- Send the item to the following address:
Bykology
Plot No. 184, Gillco Industrial Park
Sector 103, IT City Rd, JLPL Industrial Area
Sahibzada Ajit Singh Nagar, Punjab 140306
India
3. Refund Process
- Once the returned item is received and inspected, we will process your refund or exchange within 10 business days.
- Refunds will be issued to the original payment method and may take 1-2 billing cycles to reflect in your account, depending on your financial institution.
- You will be notified via email once the refund has been processed.
4. Exceptions
- Sale items are final sale and are not eligible for return or refund.
- Items that are used, altered, or not in their original packaging will not be accepted.
5. Contact Information
For any questions or concerns regarding our return and refund policy, please reach out to us
at:
- Phone: +91 9878556566
- Email: bykologyinc@hotmail.com
By making a purchase from Bykology, you acknowledge and agree to this Refund and
Return Policy.