Bykology

Shipping & Delivery Policy

Last Updated: [24th March 2025]

Bykology (“we,” “our,” or “us”) operates https://bykology.com (“Website”). By placing an
order through this Website, you acknowledge and agree to the terms outlined below. These
terms define expectations and ensure mutual protection between both parties.

1. General


  • While we strive to maintain accurate stock levels, discrepancies may occur. If an item is unavailable at the time of purchase, we will fulfill the available products and contact you to offer either a restocking wait period or a refund for the unavailable item.

2. Shipping Costs

A. Domestic Shipping (India)


  • We offer free shipping across India, except for the following products:
  • ○ Batwing Fairings
  • ○ Ranger Fairings
  • ○ Motorcycle Panniers
  • ○ Headlight Cowls

  • Express delivery is available upon request and is chargeable.

B. International Shipping


  • Shipping charges are calculated at checkout based on weight, dimensions, and destination.

  • Payment for shipping is collected at the time of purchase.

  • Shipping costs do not include import duties and fees, which are the customer’s responsibility.

3. International Shipping Policy

3.1. Shipping Options and Rates


  • All international orders are shipped via DHL Express.

  • Estimated shipping costs and options are available at checkout.

3.2. Order Processing Time


  • Orders are processed within 2-3 business days upon payment confirmation.

  • FRP parts (Batwing Fairings, Panniers, Ranger Fairings, Headlight Cowls) require 15-20 business days for processing.

3.3. Shipping Methods & Transit Times


  • Express Shipping via DHL Express delivers within 3-5 business days.

  • Transit times may vary due to customs clearance and other factors.

Important Update: Portugal Customs VAT Calculation Changes

The Portuguese Customs Authorities have updated the values of the mandatory Optative Charge, which must be included when calculating VAT on imported goods. This charge covers accessory regulatory costs such as handling and delivery up to the first destination in Portugal. Despite its name, the Optative Charge is mandatory and not a DHL fee.

New vs Previous Optative Charge Values

 

Freight type

Goods Value

Weight

New “Optative Charge” (EUR) as of 01-01-2026

Old “Optative Charge” (EUR)

Criteria

Air

< 150 EUR

< 10 KG

3,80

3,73

Only applied when goods stay in the Customs bonded warehouse longer than 3 days

Air

> 150 EUR

< 30 KG

11,43

11,21

Always applied

Air

> 150 EUR

> 30 KG

38,15

37,40

Always applied

Road

All values

Any weight

6,89

6,75

Always applied

Important Update: Thailand Customs Duty Changes

From 1st January 2026, all shipments with a declared value of THB 1 or more will attract applicable customs duties based on the relevant HS code. This applies to both business-to-business (B2B) and business-to-consumer (B2C) imports into Thailand.

4. Duties & Charges

4.1. Customs, Duties & Taxes


  • International shipments may incur duties, taxes, or fees imposed by the destination country’s customs department.

  • These charges are the recipient’s sole responsibility.

  • The recipient must provide valid purchase documents to customs authorities.

  • We are not responsible for customs-related delays or additional clearance costs.

  • If the recipient fails to pay customs duties, the shipment may be abandoned without refund.

  • We do not cover any costs incurred if the consignee hires third-party customs clearance agents.

4.2. Shipping Restrictions

We do not ship to the following countries:


  • Mexico (Due to high customs duties and import restrictions)

  • Russia, Ukraine, and Israel (Due to geopolitical instability and logistical challenges)

4.3. Tracking Information


  • Tracking details are provided via email upon shipment.

  • Customers can track shipments using the provided DHL Express tracking number.

4.4. Lost or Damaged Packages


  • If your package is lost or damaged in transit, you must notify us within 5 days of the expected delivery date.

  • We will investigate and take appropriate action.

4.5. Returns & Exchanges (International Orders)

International returns, refunds, and exchanges follow our Refund and Returns Policy. Products are eligible only if they arrive damaged or defective. The request must be initiated within 15 days from the date of purchase with clear photographic evidence. The item must remain unused, with its original tags and packaging intact.

For an approved return, Bykology provides a prepaid return shipping label. Refunds or exchanges are processed within 10 business days after the returned item is received and inspected. Sale items are final sale.

4.6. Contact Information

For international shipping inquiries, contact:


  • Email: bykologyinc@hotmail.com

  • Phone: +91 98785 56566‬‬

4.7. Updates to Policy

Bykology reserves the right to modify this policy at any time. Customers are advised to
review this page periodically.

5. Returns

The Refund and Returns Policy is the final policy for all orders. Products are eligible for return, refund, or exchange only if they arrive damaged or defective. Customers must initiate the request within 15 days from the date of purchase, provide clear photographic evidence, and return the item unused with all original tags and packaging intact.

If approved, Bykology provides a prepaid return shipping label. Refunds or exchanges are processed within 10 business days after receipt and inspection; refunds are issued to the original payment method. Sale items are final sale.

6. Delivery Terms

a. Domestic Transit Time


  • 4-9 business days.

B. International Transit Time


  • 3-7 business days (Excluding customs clearance delays).

C. Dispatch Time


  • Standard Products: 2-4 business days.

  • FRP Parts (Fairings, Cowls, Panniers): 15-20 business days.

D. Address Changes


  • Delivery addresses can be updated before order dispatch.

E. Out-of-Stock Items


  • If an item is out of stock, a refund will be issued, and the remaining order will be dispatched.

F. Delayed Deliveries


  • If a shipment exceeds estimated delivery times, contact us for assistance.

7. Tracking Notifications


  • Domestic Orders: Shipped via Blue Dart with tracking.

  • International Orders: Shipped via DHL Express with tracking.

8. Damaged Parcels


  • If a package is damaged in transit, the customer should:
  • ○ Refuse delivery and notify customer service.
  • ○ If accepted, contact us immediately for assistance.

9. Duties & Taxes


  • GST: Included in product prices.

  • Import Duties & Taxes: Customers are responsible for applicable import duties and taxes.

10. Cancellations


  • Orders can be cancelled before dispatch.

  • Once dispatched, refer to our Refund Policy.

11. Insurance


  • Damaged Parcels: Refunds or replacements are processed after courier investigation.

  • Lost Parcels: Refunds or replacements are processed once the courier confirms loss.

12. Customer Service

For international shipping inquiries, contact:


  • Email: bykologyinc@hotmail.com

  • Phone: +91-9815528614

By placing an order, you acknowledge and agree to this Shipping & Delivery Policy.